Privacy Policy

AVINFO NETWORKS PVT. LTD.

At AVINFO NETWORKS PVT. LTD., we respect your privacy and take the protection of your personal information very seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal data.

1. Commitment to Privacy

We are committed to:

• Providing a secure and personalized service
• Protecting  customer data and ensuring confidentiality
• Not selling, trading, or renting customer personal data to others

This policy applies to all customers, regardless of their geographic location, and may be updated periodically. Any updates and changes will be posted on our website at least one month in advance of implementation.

2. What Is Personal Data?

Personal data refers to any information that can identify you as an individual. The personal data we may collect includes (but is not limited to):

• Full name
• Full Address
• Valid Email address
• Telephone/fax number
• Date of birth

We do not collect sensitive data such as:

• Racial or ethnic origin
• Political opinions
• Religious beliefs
• Trade union membership
• Health-related information
• Sexual orientation

3. How We Collect Personal Data

We may collect personal data through:

• Enquiry and sing up forms
• Direct communication (phone, email, etc.)
• Email communication  and support tickets
• Official chat id

4. How We Use Personal Data

Your data will only be used when necessary for:

• Service delivery (e.g., account setup, hosting,software, support)
• Billing and invoicing
• Customer service and communication
• Network and security management

We will not use your data for direct marketing without your express consent.

6. Direct Marketing

• If you consent to receive direct marketing communications (from AVINFO NETWORKS or partners), you may select your preferred contact method:
  (e.g., email, phone, SMS, fax, or postal mail)
• You can unsubscribe from marketing communications at any time.
• If you opt in to third-party marketing, you must unsubscribe directly with that third party.

7. Tracking Technologies

We may use tracking technoologies on our website to enhance your browsing experience.

• Tracking technologies store small amounts of data on your device to improve future interactions with our website.
• Tracking technologies may be used to:
  • Personalize user sessions
  • Remember your preferences
  • Enhance functionality
• We will not use cookie data for marketing without your consent.

Tracking Technologies Control:
You can disable tracking technologies via your browser settings. This may affect your experience on our website.

8. Security of Personal Data

We implement appropriate technical and organizational measures to protect your data from:

• Unauthorized access
• Accidental loss or destruction
• Alteration or unlawful disclosure

Our security measures are regularly reviewed and updated to match industry standards.

9. Data Retention & User Rights

We will retain your personal data only for as long as:

• Required by law
• Necessary for the purposes it was collected

You have the right to:

• Request access to your personal data
• Know how your data is being used
• Request corrections or updates to your data
• Request deletion of your data (when applicable)

To exercise these rights, please contact our Data Protection Officer (DPO).

10. Enforcement of This Policy

For any questions, concerns, or complaints regarding this Privacy Policy, you should first contact our:

The ATO is responsible for:

• Handling all privacy-related inquiries and complaints
• Reporting directly to the CTO

The CTO and ATO meet as needed to address:

• Policy updates
• Disputes
• Client complaints regarding data privacy